| Fruit | Background color | Top-box (L5), top-two boxes (L4+L5), average (L1+L2+L3+L4+L5)/5 |
Bottom-box (L1), bottom-two boxes (L1+L2) |
|---|---|---|---|
|
Aqua apple |
≥ 90%
[1] Use improvement t½ to set goal [2] Analyze cost of quality (cost analysis) [3] Pursue service excellence, become the benchmark |
< 1% |
|
Light Green guava |
≥ 80% And < 90%
[1] First year goal to improve by 5% [2] Start using t½ concept of improvement [3] Analyze cost of quality (cost analysis) |
≥ 1% And < 2% |
|
Yellow banana |
≥ 60% And < 80%
Strategy: goal raised to "guava" level (≥80%) [1] First year goal to improve by 10% |
≥ 2% And < 3% |
|
Orange papaya |
≥ 40% And < 60%
Strategy: goal still to reach "banana" level [1] First year goal to improve by 20% |
≥ 3% And < 5% |
|
Red tomato |
≥ 20% And < 40%
[1] First year goal to improve by 20% [2] Benchmark study with "apple" groups |
≥ 5% And < 8% |
|
Bright red Cherry |
< 20%
Problem defined numerically … Strategy: Initial goal to reach "banana" level (≥60%) [1] First year goal to improve by 20% [2] Benchmark study with "apple" groups |
≥ 8% |
|
Gray {ghost} |
No data |