- Emphasizes mess removal on a daily basis
- Everything is neat and orderly and the workplace is kept that way
- Easy to say hard to do under stress situations
Shine aims at keeping everything wiped, swept, and clean at all times, while also ensuring that tools and equipment are well maintained and in good working condition. This is turn results in a clean, bright, and safe workplace for both health workers and clients by increasing morale and comfort respectively. Nosocomial infections are also prevented and status of equipment ascertained.
Standardize your cleaning program for best results. Train your employees to do it correctly. Make sure they know what they are responsible for and give them the tools to do the job. Utilize checklists and diagrams for consistency.
This must be a culture that is followed from the CEO down to the apprentice.
Paint, Refurbish, Clean, etc …
- Much more than a simple clean-up
- All items including floors, walls, windows, ceilings, equipment, and spaces are cleaned into "like new" condition
- This applies to ALL stored items
- Appropriate cleaning tools, methods and materials are made available and are properly used
- Waste bins are made available at required places
What does that do for me?
- Points out leaks and other items to be repaired
- Promotes careful and regular checking of equipment as it is cleaned
- Increases familiarity with equipment
- Improves overall morale
- Helps create an attitude of pride
Most importantly, without daily cleaning, the processes that make waste visible will be lost!
Rationale
- In nearly any case, a clean workplace is a safer workplace. For instance, keeping floors clear of dust and debris helps reduce the risk of trips, slips, and falls – an extremely common cause of workplace injury. A clean workplace also helps counteract any potential infections or other health hazards employees might otherwise encounter. Simply put, workplace accidents have the potential to destroy efficiency, and a good shining can help workers avoid them.
- Cleaning can be used as an inspection tool. Clear expectations are necessary for positive employee interactions and, ultimately, results. When employees know what is expected of their workspace, they are more likely to keep things in that state. Posting imagery nearby that shows the fully cleaned or "shined" state of a workspace can be a helpful way to keep this communication alive even when no one is physically present to deliver it. Furthermore, an information board can even show step-by-step instructions for how certain areas or tools are meant to be cleaned at the beginning and/or the end of a shift.
- A regular and thorough cleaning helps prevent tool and machinery degradation. Not only does this help with safety as described above, it can also ensure these items last longer. A longer natural lifespan means less costly replacement and maintenance in the future.
Secret to Success
- Be proactive, not reactive.Cleaning should always be carried out on a schedule, not in response to a workspace that has grown too cluttered to navigate efficiently. Reactive cleaning indicates a lack of cleaning already in progress and also suggests that workers are unable or unwilling to stick with the schedule. Shine is not about cleaning up messes as they arise; instead, it is more about implementing the proper cleanliness strategies to avoid making messes in the first place.
- Workers should take turns rotating into a supervisory role in which they are tasked with ensuring that "Shine" is up to par and done in sensible ways. This team member should be responsible for working with other members of the team on their own habits. Rotating this job helps to keep everyone happy and involved, and it also may save managers and supervisors time as they will not have to constantly carry out the task themselves.
- When Shine is done properly and on schedule for a certain period of time, rewarding workers with simple incentives (pizza parties, gift certificates, awards, etc.) can be an easy way to keep the positive momentum going. This can be useful when moving forward with the remaining 5S steps.
Inspection and Maintenance
Cleaning is not the only facet of Shine.The daily Shine ritual should also include inspection and routine maintenance. As your employees are doing their daily cleaning routine, they should be inspecting tools and machinery for damage as well. Include this in the daily checklist to make sure it gets done. Periodic routine maintenance should also be done at this time. Some examples are checking the oil level in machinery, tightening up belts, hoses, nuts, and bolts, or checking if tools need sharpening.
And don’t forget your computers and other office equipment! They need to be defragmented (PCs) and air-dusted periodically to keep them in good condition.
References:
- Pojasek RB. Five S's: A tool that preparres an organization for change. Environmental Quality Management (Autumn 1999) pp.97-103. www.epa.gov/lean/
- Creative Safety Supply 5S Training and Research Page. www.creativesafetysupply.com/content/education-research/
- Creative Safety Supply 5S Guide. www.ksre.k-state.edu/agsafe/announcements/
- Ministry of Health, Lilongwe, Malawi. Health care quality improvement manual for in-service training. February 2019 (Final Draft)